TERMS AND CONDITIONS FOR USING THE WEBSITE MaxMag.bg
I. GENERAL PROVISIONS
1.1. These Terms and Conditions regulate the relationship between SMD ANGEBOT Ltd., UIC: 207606650, VAT number: BG207606650, with registered office and management address: Sofia, Serdika district, "Kom" Str. № 3, (hereinafter referred to as the "Seller"), and any natural or legal person using the website maxmag.bg and its subdomains (hereinafter referred to as the "Customer").
1.2. By using the website maxmag.bg, including browsing, registering, creating an account, placing an order, or any other form of interaction, the Customer agrees to these Terms and Conditions. The Seller reserves the right to modify these Terms and Conditions at any time, with the new terms coming into effect from the moment they are published on the website.
1.3. In case of a contradiction between individually agreed conditions and these Terms and Conditions, the individually agreed conditions shall prevail.
II. DEFINITIONS
- Seller: SMD ANGEBOT Ltd.
- Website: maxmag.bg and all its subdomains
- Customer: A natural or legal person using the Website
- Order: A valid request for purchasing goods/services through the Website
- Contract: Distance sales contract concluded between the Seller and the Customer
- Goods: All products offered on the Website
- Services: All services offered on the Website
- Force Majeure: An unforeseeable event that cannot be prevented
- Content: All available information on the Website
III. REGISTRATION AND ORDERING
3.1. To place an order, the Customer must be over 18 years old and provide accurate and up-to-date information.
3.2. Orders are considered accepted after confirmation from the Seller, which will be made via email, phone, or another appropriate method.
3.3. The Seller has the right to refuse registration or execution of an order without obligation to provide an explanation or compensation, and to restrict access to certain Customers.
3.4. All images of goods are illustrative and may differ from the actual appearance of the product. The Seller is not responsible for inaccuracies in descriptions and prices, but commits to correcting them when an error is found.
IV. PRICES, PAYMENT, AND INVOICING
4.1. All prices published on the Website are final and include VAT and all applicable fees, unless otherwise stated.
4.2. Payment methods include: cash on delivery, bank transfer, or other payment options. If an invoice is requested, the Customer is obliged to provide accurate data.
4.3. For advance or partial payments, the contract is considered concluded upon receiving the corresponding amount. In case of order cancellation, the paid amounts will be refunded by bank transfer.
V. DELIVERY
5.1. Deliveries are made only within the territory of Bulgaria through the courier company Econt or the Seller's own transport.
5.2. The dispatch period for orders is 1-3 working days from order confirmation. The Seller does not guarantee delivery at a specific time and date.
5.3. Free delivery is offered for orders over 1200 BGN, excluding promotional goods or discounted items, or bulky products for which transport costs are negotiated separately.
5.4. The Customer has the right to inspect the goods before payment. In case of damage or discrepancy, a protocol must be made with the courier. Without such a protocol, complaints for transport damage will not be accepted.
5.5. The risk of loss or damage to the goods passes to the Customer upon acceptance.
VI. RETURNS AND CANCELLATION
6.1. A Customer who is a consumer according to the Consumer Protection Act has the right to cancel the contract and return the purchased goods within 14 days from the receipt, provided the goods are in pristine commercial condition, with unopened packaging, and no signs of use, as well as with all accompanying documents, accessories, and gifts if applicable.
6.2. Exceptions to the right of withdrawal:
- Goods made to order
- Goods that cannot be returned due to health or hygiene reasons once opened
- Goods that are mixed with others and cannot be separated
6.3. Upon exercising the right of withdrawal, the Seller will refund all amounts paid within 14 days via bank transfer after receiving and inspecting the returned goods.
6.4. If the returned goods do not meet the conditions stated in item 6.1, the Seller reserves the right to charge compensation or refuse acceptance of the goods.
VII. WARRANTIES AND COMPLAINTS
7.1. All goods are offered with a warranty for compliance according to the Consumer Protection Act.
7.2. Some goods may come with additional commercial or extended warranties, which do not limit the legal responsibility.
7.3. Goods for warranty service can be accepted at the Seller's service center at Sofia, Dondukov Blvd. 67, or sent to the Econt office at Sofia 1510, Central Office “Hadj Dimitur Residential Complex, After Kaufland Store to Garage, Malashevtsi, Rezbarska Str. № 11. The transportation costs are borne by the Customer unless a warranty defect is identified.
VIII. INTELLECTUAL PROPERTY AND PRIVACY
8.1. All content on the Website is subject to copyright and related rights of the Seller or its partners. Any use, copying, or distribution without explicit written consent is prohibited.
8.2. The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation. The Customer has the right to access, correct, and delete their personal data.
IX. LIABILITY AND DISPUTES
9.1. The Seller is not liable for damages or lost profits arising due to force majeure circumstances or malfunction of the Website.
9.2. All disputes will be resolved by mutual agreement, and in case of failure – by court proceedings according to the legislation of the Republic of Bulgaria. Consumers can also use the EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
X. OTHER TERMS
10.1. If any provision of these Terms and Conditions is deemed invalid, this will not affect the validity of the other provisions.
10.2. These Terms and Conditions are an integral part of any contract concluded between the Seller and the Customer through the Website.
10.3. For issues not covered herein, the provisions of the applicable legislation of the Republic of Bulgaria shall apply.
These Terms and Conditions were accepted on [05.10.2025] and are binding for all users of the website maxmag.bg.